Cardholder Support

Guidance for Cardholders

This section contains information and guidance on the most frequent questions we get asked by individuals regarding their EUSR registration or EUSR ID Card. From time to time we review the questions we get asked and update the FAQs page – so do check here if there isn’t a specific page relating to your query.

Find Out More

If you can’t find the answer you are looking for, our EUSR Support team is on hand, Monday to Friday 8.00am -5.00pm. We are available via email: or tel: 0121 745 1310.